Telephone contact hours and response times
Telephone contact
We can be reached by phone from Monday to Friday between 09:00 - 17:30.
If we are not available, you will be put through to our voicemail. Our voicemail does not have a menu.
If you cannot reach us by phone, you can leave a voicemail. We will call you back as soon as possible. (Of course, you can also try calling us again later or send an email.)
Calls are charged at standard network rates.
Emergencies:
In the event of an emergency, we can be reached 24/7. If something very serious happens during an event, call Maarten or Michiel:
Maarten:+31 (0) 6 55 377 660
Michiel:+31 (0) 6 46 207 222
Response times
- Responding to information requests on existing and new insurance: within one week.
- Accepting new insurance and changing and cancelling existing ones: within one week.
- Providing insurance statements and documents, such as policies and insurance certificates (new and existing policies): as soon as possible, but within a maximum of 30 days.
- Claims handling and insurance payments: as soon as possible, but within a maximum of 30 days.
- Complaint handling: as soon as possible, but within a maximum of 30 days.
Latest news
Event safety plan – What you shouldn’t forget
During Amsterdam Dance Event (ADE), the city comes alive with energy. Hundreds of parties, showcases, and conferences attract thousands of visito...
Read more
Step-by-step event planning checklist
Planning an event means juggling dozens of moving parts. From permits and suppliers to safety and communication – missing even one step can lead ...
Read more
How to create an emergency plan that works
When you’re organising an event, you naturally hope everything will go smoothly. Still, unexpected things can happen – a sudden storm, a power ou...
Read more